Privacy Policy

Introduction

At Innovate Academy, located at 123 Tech Street, Toronto, ON M5G 2H1, Canada, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our online learning platform. This policy is effective as of January 1, 2025.

Innovate Academy is operated by TechEd Solutions Inc., a Canadian corporation. Our Data Protection Officer is Amelia Chen, and she can be reached at [email protected] or +1 545-861-2560.

By using our services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our platform. We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Data Collection

We collect several types of information from and about users of our platform:

• Personal Information: This includes information that can identify you, such as your name, email address, postal address, phone number, and payment information. We collect this information when you register for an account, enroll in a course, make a purchase, or contact us.
• Usage Data: This includes information about how you use our platform, such as the courses you access, the pages you visit, the links you click, and the time you spend on each page. We collect this information through cookies, log files, and other tracking technologies.
• Device Information: This includes information about the device you use to access our platform, such as your IP address, operating system, browser type, and device identifiers.
• Communications: We retain records of any communications you send to us, such as emails, chat logs, and support requests.

We do not collect any sensitive personal data, such as information related to your health, religion, or political affiliations.

Data Usage

We use the collected data for various purposes, including:

• Providing and Improving Our Services: To deliver the courses and content you request, personalize your learning experience, and improve the functionality and usability of our platform.
• Account Management: To create and manage your account, process payments, and provide customer support.
• Communication: To send you important notices, updates, and promotional materials related to our services. You can opt-out of receiving marketing communications at any time.
• Analytics: To analyze user behavior and trends, measure the effectiveness of our marketing campaigns, and identify areas for improvement.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Fraud Prevention: To detect and prevent fraudulent activities and ensure the security of our platform.

Data Security

We take the security of your data seriously and implement a variety of measures to protect it from unauthorized access, use, or disclosure.

• Encryption: We use encryption to protect your personal information during transmission and storage. Our platform uses HTTPS for secure communication.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Data Minimization: We only collect and retain the data necessary for the purposes outlined in this policy.
• Incident Response Plan: We have an incident response plan in place to address any data breaches or security incidents promptly.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Cookie Policy Details

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files that are stored on your device when you visit a website. They allow us to remember your preferences, analyze site traffic, and personalize content.

A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the operation of our platform and enable you to access its features.
• Performance Cookies: These cookies collect information about how you use our platform, such as which pages you visit and how long you spend on each page. This information helps us improve the performance of our platform.
• Functionality Cookies: These cookies allow us to remember your preferences and personalize your experience.
• Targeting Cookies: These cookies are used to deliver targeted advertisements based on your interests.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling cookies may affect your ability to use certain features of our platform.

For more detailed information about our use of cookies, please refer to our Cookies Policy.

Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

• Service Providers: We may share your information with third-party service providers who assist us with various tasks, such as payment processing, data analytics, email marketing, and customer support. These service providers are contractually obligated to protect your information and use it only for the purposes we specify. Examples include Stripe for payment processing and Mailchimp for email marketing.
• Business Partners: We may share your information with business partners who offer products or services that may be of interest to you.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
• Affiliates: We may share your information with our affiliates, which are companies that are under common control with Innovate Academy.
• Other Users: If you participate in forums or discussion boards on our platform, your username and any content you post may be visible to other users.

We do not sell your personal information to third parties for their marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Specifically, we retain account information for as long as your account is active. If you close your account, we will retain your information for a period of 6 months to comply with legal and regulatory requirements. We retain payment information for a period of 7 years to comply with tax regulations.

Your Rights

You have certain rights regarding your personal information, including:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information.
• Right to Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information.
• Right to Data Portability: You have the right to request that we transfer your personal information to another organization.
• Right to Object: You have the right to object to the processing of your personal information.
• Right to Withdraw Consent: If you have given us your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this page.

The last update was made on January 1, 2025, by Amelia Chen, Data Protection Officer.